cortex

Multilingual Call Centre

Our company has extended the services of the international multilingual call centre. We communicate not only in Czech, Slovak and Polish, but also in Italian, German, French and English. We process calls from many various countries besides others also from Belgium, Netherlands, Italy, France, Germany, Luxembourg, Austria, Switzerland, Poland and Slovakia.
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Multilingual Call Centre

Our company has extended the services of the international multilingual call centre. We communicate not only in Czech, Slovak and Polish, but also in Italian, German, French and English. We process calls from many various countries besides others also from Belgium, Netherlands, Italy, France, Germany, Luxembourg, Austria, Switzerland, Poland and Slovakia.

Operators are native speaker in the project´s language to which they are assigned by a call centre supervisor. Tests of language skills are a necessary part of the interview process and are followed up with regular training. Test the communication and language skills of our operators!
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Tailored Call Centre

We offer a unique service called TAILORED CALL CENTRE which is based on the sharing of all capacities of the professional Call Centre. We will provide you with partial or complete outsourcing of technical background and human resources. You can use virtual exchange and any kind of communication you can solve with customers alone.

We offer the rent of a Call Centre which we can tailor to your requirements. We can also arrange a complete outsourcing of the Call Centre using our technology with our professionally trained employees.
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Tailored Call Centre

We offer a unique service called TAILORED CALL CENTRE which is based on the sharing of all capacities of the professional Call Centre. We will provide you with partial or complete outsourcing of technical background and human resources. You can use virtual exchange and any kind of communication you can solve with customers alone. We offer the rent of a Call Centre which we can tailor to your requirements. We can also arrange a complete outsourcing of the Call Centre using our technology with our professionally trained employees.

A tailored Call Centre is intended especially for companies with high demands on quality and complexity of solutions, with the need for efficient and professional communication with current and prospective customers. It will be appreciated especially by companies which implement Customer Relationship Management (CRM) solution as a tool for efficient relationship management with customers.

You can use the service of virtual VoIP exchange and simultaneously any kind of communication with customers can be solved by your people regardless of the location or physical presence. Complete communication with customers can be distributed between internal and shared external capacities without any charges. Capacities can be changed by the user according to your current needs. Internal and external employees can have the same resources at their disposal, including the possibility of using cloud CRM platform called CareCloud CRM.

We offer analysis of your current status, analysis of needs, solution proposal, implementation, operation, supervision and consultancy of the professional Call Centre for communication with your customers. Take advantage of using one supplier for the entire complex of Call Centre services.

If you are thinking of opening a professional Call Centre and you do not want to deal with the purchase of all equipment, sorting out technical background or choosing and training your own employees, then it is an ideal solution just for you!
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Inbound telemarketing

By using inbound telemarketing (administration of incoming calls), the customer gets a space for fast reaction to the marketing campaign, can get necessary information (green lines), order selected goods (ordering lines), use technical support (Help desk) or reply to competition questions (competition lines).
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Inbound telemarketing

By using inbound telemarketing (administration of incoming calls), the customer gets a space for fast reaction to the marketing campaign, can get necessary information (green lines), order selected goods (ordering lines), use technical support (Help desk) or reply to competition questions (competition lines).

No matter what type of line it is, the high quality performance of the operator is crucial. This performance is created by a continuous process of product and communication trainings and efficient individual coaching.

An important part of the operation of a good Call Centre is regular inspection and analysis of recorded calls, consulting with statistically less successful operators, check of work with the script and check of the CRM record with the recorded call.

Come to persuade yourselves how well we work with the operators!
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Electronic communication

We offer a complete delivery of your electronic communication (email, SMS, personalized web, Facebook, MMS) in two ways – delivery of electronic communication as a service or the use of cloud platform CareCloud CR which can be user controlled. An electronic communication campaign can be completely prepared, sent and evaluated in this modular CRM application. Also, a server platform for centralized processing of electronic communication with customers is a part of the CareCloud CRM solution.

It does not matter whether it is an email, SMS, MMS, Facebook or personalized webpage
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Electronic communication

We offer a complete delivery of your electronic communication (email, SMS, personalized web, Facebook, MMS) in two ways – delivery of electronic communication as a service or the use of cloud platform CareCloud CR which can be user controlled. An electronic communication campaign can be completely prepared, sent and evaluated in this modular CRM application. Also, a server platform for centralized processing of electronic communication with customers is a part of the CareCloud CRM solution.

CareCloud CRM allows simple preparation of data for the realization of the campaign based on the definition of parameters and selected criteria of the selected segment. The module Campaign can test sending and displaying of prepared DM communication, a campaign with selected priority can be sent and subsequently its success rate can be assessed by comparison with the shopping behaviour of unaddressed groups. CareCloud CRM is able to choose a segment which will best react to the selected way of marketing communication according to many various criteria and which facilitates user preparation thanks to saved templates and makes the setting of the campaign faster and easier.

CareCloud CRM contains direct connection to SMS gate. There are modules for communication with web applications or Facebook by using web services at disposal.

By using email marketing you can achieve long-term, fast and relatively cheap personalized communication. By using electronic mail we send mass emails (newsletters), congratulations on various events (name days, birthdays, wedding anniversaries), notifications or comments. We completely process communication with customers within the customer service.

Test whether we can fulfil all the requirements which you put on quality electronic communication with your customers!

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Outbound telemarketing

Outbound telemarketing (management and processing of outgoing calls) can be used for the building and update of databases, verification and adding entry information, mapping and market research or as a part of the customer care program. However, sales calls or telesales are the base of our outgoing calls.

Test our sales skills, we guarantee that we will achieve better results than your current Call Centre!
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Outbound telemarketing

Outbound telemarketing (management and processing of outgoing calls) can be used for the building and update of databases, verification and adding entry information, mapping and market research or as a part of the customer care program. Telemarketing is a more and more active part of sales activities.

Through active calling we offer a wide range of goods and services for our clients – mobile and data tariffs, language courses, insurance, credit cards, underwear, therapeutic preparations, books or school supplies. Our combination of quality preparation of the project, a sophisticated system of trainings in communication and sales skills for operators and the use of modern technology of the Call Centre bear fruit in the form of premium sales results.

Test our sales skills and we guarantee that we will achieve better results than your current Call Centre!
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Job

Operátor projektu Vodafone pro firemní zákazníky

Hledáme zkušeného prodejce na HPP pro prodej služeb společnosti Vodafone firemním zákazníkům.

Popis pozice:

Jste cílevědomý, komunikativní, máte obchodního ducha a zkušenost s přímým prodejem? Pak hledáme právě Vás! Nabízíme Vám perspektivní kariéru, silné zázemí a příjemnou atmosféru našeho call centra.

Náplň práce:

- oslovování potenciálních zákazníků prostřednictvím telefonu
- aktivní prodej služeb a produktů Vodafone prostřednictvím telefonu
- sestavování optimálních řešení mobilních služeb pro firmy
- v případě vašeho zájmu možnost rozšíření náplně práce o osobní schůzky s klienty

Nabízíme:

- perspektivní práci v moderním call centru
- velmi dobré finanční ohodnocení (základ 15 000 Kč + bonusy za prodej, podle výsledků až 10 000 Kč navíc)
- pravidelné motivační soutěže s hodnotnými výhrami (mobilní telefony, finanční odměny, poukázky na nákup, lístky do kina apod.)
- výuka angličtiny zdarma
- stravenky
- příjemné pracovní prostředí v mladém týmu
- nástup ihned

Kontakt:

Lukáš Antoš
Telefon: 774 772 699
E-mail: lukas.antos@vodafone.com

Operátor call centra - brigáda DPP

Naše call centrum hledá nové tváře pro vytvoření PROFESIONÁLNÍHO TÝMU OPERÁTORŮ.

Nabízíme brigádu v příjemném, moderním prostředí. Pracovní náplní je aktivní telemarketing, pracovní směny jsou ve všední den od 8 do 16 hodin a od 16 do 21 hodin, o víkendech od 10 do 18 hodin. Lze dohodnout pouze některé hodiny či dny v týdnu, upřednostňujeme dlouhodobou spolupráci. Odměna závisí na výkonu, výdělek se pohybuje mezi 70 a 140 Kč/hod., průměr je cca 100 Kč/hod. Pro nejlepší operátory nabízíme další bonusy a odměny.
Požadujeme:
* Výborné komunikační schopnosti, perfektní artikulaci a znalost českého jazyka
* Příjemné vystupování
* Ochotu a schopnost učit se novým věcem
* Možnost dlouhodobé spolupráce
* Docházka minimálně 3x - 4x v týdnu. - PODMÍNKA!!!

Brigáda je vhodná zejména pro studenty, aktivní důchodce, nezaměstnané osoby, maminky na mateřské dovolené a invalidní důchodce.

Kontaktní osoba:

Jarka Žákovská
Telefon: 608 444 258
E-mail: jarka@cortex.cz

Databázový specialista IT analytik

Chceš-li pracovat na projektech pro významné zákazníky, jsi ochoten věnovat práci patřičné úsilí, pracovat v kvalitním týmu a dostávat adekvátní odměnu, přidej se tedy do našeho týmu na pozici PHP programátor na HPP.

Požadujeme:

- dobrá znalost PHP5 a principů OOP
- dobrá znalost databáze MySQL nebo PostgreSQL
- znalost (X)HTML, XML, CSS, JS
- schopnost pracovat s analytickým zadáním nebo dokumentací
- schopnost práce v týmu
- znalost anglického jazyka alespoň na úrovni čtení dokumentace

Výhodou:

- znalost některého frameworku (Nette, Kohana, Zend)
- znalost Web Services - SOAP, XML-RPC
- znalost návrhových vzorů
- dobré komunikační schopnosti, ochota učit se novým věcem

Nabízíme:

- volná pracovní doba
- firemní akce, občerstvení na pracovišti
- příspěvěk na vzdělání
- stravenky
- vzdělávací kurzy, školení

Kontakt:

Miloslav Pexa
Telefon: 608 444 258
E-mail: pexa@cortex.cz